• Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
  • Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS
Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS

Diamond Multimedia VC500MAC USB 2.0 One Touch VHS to DVD Video Capture Device with Easy to Use Software, Convert, Edit and Save to Digital Files for MacOS

SKU:HA7QCIBX8
Sale price
£75.00
Regular price
£124.00
Unit price
per 
( 39% off )
Quantity:
Expected Delivery: 21-28 days

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Tracked Shipping

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10 Days Return

  • With one touch convert your vhs tapes Hi8, and V8 cameras - to digital format and burn to DVD. Capture video from almost any video source supporting composite RCA or S-Video outputs
  • Usb self powered video capture device - for 3 step easy installation, just plug it into your Mac PC or MacBook, connect the video Cables to your source, install the empia capture program, easy as 1-2-3!
  • Support Mac OS X - 10.9 and later
  • Preserve and protect your treasured home video memories by transferring them to DVD (DVD burning program not included) and or digital format -AVI, quick time movie (MP4)
  • Compatible with imovie - capture and save your un replaceable precious moments for generations to come. Use imovie TO edit, add titles, music and transitions. No need to use expensive vhs TO digital transfer services, with the VC500MAC you can do it all yourself!.Intel Core 2 Duo 2.4GHz or higher (recommended)
  • Share on social media - the VC500MAC saves your home vhs videos and movies in MP4 quick time movie format and allows you to share with all your friends and family on Facebook, YouTube, Twitter, snapshot and many other social media networking services to share your precious memories with friends and family members.
  • Usa technical support- Diamond Multimedia has over 30-years, experience in graphics computer technology and offers support via toll free 800 telephone number and on-line. Customer support is available from our home office in Los Angeles, CA. Diamond Multimedia offers a One-year warranty for all our products.
  • Diamond Multimedia - leading manufacturer of graphics cards, video capture devices in the USA.

Customer Reviews

This software thinks you are recording copyrighted material and STOPs recording! I saw some independent reviews online that recommended this convertor and software over several others. It installed on my Win10 system easily and it did come up immediately and allowed me to START digitizing my old 1999 family VHS tapes. Then the trouble started -- As with all old VHS, there were a few crackles, and some dead time between takes. The PowerDirector software immediately stopped recording and threw up a message that "This is copyrighted material and cannot be recorded" !!! My old home videotapes??? It seems that PD interpret any noise as a copyright audio watermark and stops recording! So unless your VHS tapes were recorded, stored, and played back in pristine conditions, don't buy this software. I was able to use the convertor on other digitizing software I had purchased previously to get my tapes digitized. 1If you are trying to record old videos from 20 years back like I am BEWARE and do your research. If you are trying to record old videos from 20 years back like I am, it thinks your videos are copywrite protected. I am telling everyone to research this before you BUY. Unfortunately I bought this, discovered the error and now see tons of reviews from the software company (Power Director 12) that is included with this product. I have yet to find something that will work. Apparently on older VHS recorded tapes, it loses the timing or something (I'm not technical on that aspect) and it thinks your materials are copy-write protected. I've also seen this product flash green screens (which is another known error) while trying to record. I can get maybe 4 minutes of recorded material and then it stops thinking my home videos are protected. If Anyone out there has software that works and does not cause this issue, please let me know. I am trying to transfer my children's home videos before they deteriorate. I am not satisfied with this product at all. 1Does Not Work At All Based on other reviews, I was reluctant to buy this but did anyway. It did not work at all. I run Windows 7 Home Premium. Followed the instructions (what there are) exactly. First, when I plugged the USB in, Windows tried to load it's own driver before the supplied CD could. Didn't matter because Windows could not find one. So I continued with the installation and got a message saying "unable to register" followed by a DLL file name. I contacted the Diamond website. After a 2 day wait, they sent me a link to an installation file on their web site to use. Same results, got the same error message. I contacted them again and got no response. I uninstalled everything and tried it 3 more times, same results. Nothing I tried worked. Thank goodness for Amazon's return policy. 1Works Once You Research Let's be clear, the instructions and software for this product are awful.However, with finessing, the device itself works very well. I am a 21 yo college student (according to my mom, I "get" technology) converting my mom's old records and VHS movies to a digital format for Christmas. This device DOES work to convert vinyls!!! I was unsure originally and ordered an audio grabber as well, but returned it as it was not necessary. One thing to keep in mind is that you have to wait for movies and records to finish, and that means waiting around 2 hours for a movie and 1 hour for vinyls. Because the original format is analog, you can't speed up the process by digitally extracting information.FOR VIDEOS:1. Don't bother with using the "power grabber" if you're just trying to convert VHS movies (not home videos). The power grabber will tell you that you can't record because of copyrights every time you try to do it. Use the EZ grabber instead. Even if you are trying to convert home movies, I would still suggest using the EZ grabber, and once you have it converted, for the love of god use a different editing software.2. If you play back the video you've just converted using Windows Media Player and there is NO AUDIO, download a different player called VLC from the internet and try playing it again to see if the audio shows up. This normally works.3. Pay attention to where you save the file, or specifically put it in a different place. The place that the software puts it calls the folder something different than the way your computer calls it.FOR VINYLS/AUDIO:1. Use the EZ Grabber, and you'll see a blue preview screen, but it still records.2. Before you start recording, change the file type options from MPEG/DVD to MP3 in the bottom corner. This way you don't have to watch a blue screen to listen to your music. 5Works, but not without issues If you're looking for something cheap, quick, and easy that works (and quality isn't your top priority), then this will work fine for you.As almost all other reviews state, the main included software, "Power Director 12," has a serious problem with false positives for copyrighted content, even on home-taped VHS tapes with store bought blank tapes. When it does this, it will stop recording video, so you will have to stop the tape, rewind the tape to where it stopped, and then start recording around the same time again, and you will be left with multiple recorded files you will need to join together somehow again later to make the full tape recording file. Kind of a pain. There is another big issue (possibly with the hardware itself and not PD12) that makes it even worse - randomly and somewhat rarely, the colors will mess up so everything looks green and purple instead of the correct colors for no reason and without warning (it's not the tape's fault, as stopping and restarting corrects the colors. I included an image of what it looks like when this happens). When this happens you have to stop the recording, at which point the colors will return to normal, rewind the tape to where it started, and start recording again, resulting in even more files for a single VHS tape you have to deal with later. I think cheap hardware is to blame for this one.I noticed the company responds with "Have you tried EZ Video Grabber which is also included?" to a lot of people having the copyright issue. Well, this brings in some more problems. The EZ software is easy to use, and does work, but limits you to only a few quality/recording profiles, all of which result in audio/video files far worse in quality (VERY noticeably worse) than VHS quality, which isn't good to being with. The highest quality option ("DVD quality") is decent, but still a little worse than the VHS raw video itself for some reason (you can see some compression artifacts, colors are worse, and everything is slightly blurred). Also, the file size with the DVD quality option of EZ Grabber is 50% more than that of a better quality Power Director 12 output file! PD12 does have great customization options for output type, bitrates, etc, so you can tune it well - IF it works.So, you have serious problems and pros/cons with either EZ Grabber or PD. Do you want to have to babysit these tapes as they record through Power Director and stop/start/join files etc randomly in order to get a decent recording? Do you want to be able to just let it go, but lose quality and have a larger file (6GB per 2 hour VHS in EZ Grabber, around 4GB in PD)?Since this piece of hardware uses some pretty standard/basic composite audio/video drivers, there shouldn't be anything stopping you from trying out other software that isn't included in this product that might work better, but I haven't been able to try any, so that is a possible option.I am trying to digitize dozens of VHS tapes of home movies with this product and I am wishing I spent a little more on something more reliable. Doing so with this product and included software has essentially become a second full time job for me just to get out VHS quality digital video files. I have to check on it constantly and be there when it finishes each tape 24/7. It's ridiculous. For some people, this should work perfectly, though, it really depends on your use case.EDIT: I was able to figure out the problem that caused the weird green coloring of the recording, and it wasn't the device's fault or PD's fault, so I need to post it here for posterity. What causes that issue is starting Skype. Skype seems to cause all sort of problems. It's probably the best practice to not mess with any software that utilizes too much video/recording/playback devices when recording, although nothing else causes problems but skype. 2Do a lot of research before making your purchase.. Definitely did not meet my expectations for the intended use of transferring Hi8 mm tapes to CD's. Did not work with my new Dell computer and ended up breaking out my old HP laptop. Got it to kinda work with a lot of cussing etc. Would record and then for no reason stop recording??? Did quit a bit of searching on the internet, called Diamond corp tech support which really wasn't worth the time or effort. He asked me maybe 3 or 4 questions at most and then said "just send it back to where ever you purchased it from" Our whole conversation was over in about 45 seconds, done. Ended up contacting Amazon and told them about my whole experience and they were very gracious about refunding my money. They sent out new replacement right away and gave me 30 days to return the first one with a return label. That was the only good thing about this purchase.So, now I've had the second one for about 3 weeks and have given up on the whole deal. Same problems. Apparently there are some very serious issues with this product. A few people seem to be able to get it to work, more or less and probably have computer skills that are way above my level of expertise, which you shouldn't have to do. I'm probably stuck with the second one and will move on. I'm a retired electrician and can usually figure things out on the computer with average skill sets. All I can say is, good luck....... 1Editing software is horrible. Due to copyright laws Editing software is horrible. Due to copyright laws, the software stops recording when ever there is a blip in playback of your VHS tapes (which in this day and age is basically unavoidable because vhs tapes are at least 20 years old). Trying to rip homemade videos is a complete nightmare, I was hoping for a plug and play type application that would record an entire viseo then let me edit it later. 1A true DIAMOND among countless USB VHS capture devices! Let me first say that I tried 'em all before this one: TOTMC, EZCAP, even the Elgato with limited (if any) results. The TOTMC was the best of those three, which actually would capture video and audio but the problem was the audio broke up a lot in the final MPEG2 using the given software (ShowBiz). Upon this, I decided it was the capture's fault and bought an EZCap (again supplied with ShowBiz). This one did the exact same thing, with even worse results. Then decided "oh, I'm not spending enough!" and sprung for the Elgato. Well, those drivers wouldn't even install on my system (Win7Pro, x64), so that was a true waste. After reading a ton of reviews, and even two pages stating 'it's YOUR fault frames are dropping and sound is cutting out, here's what YOU can do, it's NOT your capture device!' -- tried all of that and decided to try a new program (PowerDirector) with the TOTMC capture device. I got the best transfer with that program/device combo -- but now the problem was the audio was falling out of sync about 4 minutes into the captured MPEG2. Tried with an update of ShowBiz 5. Same deal. reviews. More experience accounts.I noticed that this little thing which was modestly priced was getting rave reviews pretty much across the board -- so as a last resort, before delving into a $200 capture "box" -- I decided, why not give this DIAMOND a go? The worst that can happen is I return it.Didn't happen. Doesn't have to happen.This thing captured the audio and video of my VHS tapes PERFECTLY with all the programs I used (though if you can shell out, I do recommend PowerDirector for its many features). Hands down. No issues. As simple as all the others promised.HINT: I took a cue from the reviews and downloaded the drivers from Diamond myself before actually plugging it in (and not letting Windows Update find them first -- besides "USB Composite Device" driver, which I think WU does find, though it could just as well have been in the install package on Diamond's website) DO NOT install the drivers from the software included in the box when you buy this. They are old and outdated.For those who are curious, I bought this to make DVD-resolution transfers of my VHS tapes that were either self-made, or things that are not on DVD yet. While this product (nor any video capture device) doesn't FIX your VHS tapes that do have damage, at least you get EXACTLY what you see and hear on the capture screen as it imports.Fantastic device. 5A mixed up mess of a product :-( LOL I do not even know where to begin but here goes.....There are so very many reviews of this product and they are all over the map.First a bit of background. I am 52 and own my own computer support and services company which I have run for 10 years now. People pay me to solve their problems. I solved problems at other companies before that. The reviews did not scare me. Unworkable products do. My hands-on experience with both hardware and software goes back to the late 1970's as a teenager, so again... I am not intimidated.I purchased this product to use with my JVC HR-S8000U SVHS deck and capture some tapes to hard drive.The first problem is this product does not come with a SVHS cable. I had to go dig in storage to find one. This product would not work for me without a SVHS cable. Period. I did read the other reviews and since many said that this VC500 does work with modern OS's. I am currently on Windows 10 Fall 2017 feature update edition (current version 1803 update fails to install for me). I downloaded both the full package and the latest Power Director 12 that Diamond was offering. I plugged the device in and canceled any Windows driver install attempts. I decompressed the VC500W10PD_Complete_install.ZIP file and ran the VC500.EXE file and choose to install the drivers. Done. I installed Power Director and this is when I discovered that I need the SVHS cable. I only had audio without it. Using Power Director just and many had warned will suddenly STOP capturing and say I am trying to capture protected content. I'm not sure how a 15 year old High School baseball game is protected but there you have it. Power director is worthless!!!!! So now I am working the EZGRabber software trying to make this thing work. Many new computers come with some form of Power Director or Power DVD. At an almost 800MB install footprint, I feel Power Director is bloated. I will be removing it when I am done with this project.This solution works but with limitations.- Capture is not straightforward (copyright errors)- Not everything needed is in the box (cables and software outdated)- Installation can be difficult for the uninformed or inexperienced 2DOES NOT WORK WITH WINDOWS 10 - And there is no support from Diamond software THIS PRODUCT DOES NOT WORK WITH WINDOWS 10. There is no support from the software manufacturer Diamond. Multiple inquiries with Diamond support have gone unanswered. The software repeatedly failed to install using Windows 10; it took a dozen tries before the software finally installed. The hardware drivers continuously fail to load with Windows 10. I cannot even register the software, it keeps saying that I am not the administrator. (Yes, I am the administrator.) Do not buy this product if you have Windows 10. 1
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Description
  • With one touch convert your vhs tapes Hi8, and V8 cameras - to digital format and burn to DVD. Capture video from almost any video source supporting composite RCA or S-Video outputs
  • Usb self powered video capture device - for 3 step easy installation, just plug it into your Mac PC or MacBook, connect the video Cables to your source, install the empia capture program, easy as 1-2-3!
  • Support Mac OS X - 10.9 and later
  • Preserve and protect your treasured home video memories by transferring them to DVD (DVD burning program not included) and or digital format -AVI, quick time movie (MP4)
  • Compatible with imovie - capture and save your un replaceable precious moments for generations to come. Use imovie TO edit, add titles, music and transitions. No need to use expensive vhs TO digital transfer services, with the VC500MAC you can do it all yourself!.Intel Core 2 Duo 2.4GHz or higher (recommended)
  • Share on social media - the VC500MAC saves your home vhs videos and movies in MP4 quick time movie format and allows you to share with all your friends and family on Facebook, YouTube, Twitter, snapshot and many other social media networking services to share your precious memories with friends and family members.
  • Usa technical support- Diamond Multimedia has over 30-years, experience in graphics computer technology and offers support via toll free 800 telephone number and on-line. Customer support is available from our home office in Los Angeles, CA. Diamond Multimedia offers a One-year warranty for all our products.
  • Diamond Multimedia - leading manufacturer of graphics cards, video capture devices in the USA.
Reviews

Customer Reviews

This software thinks you are recording copyrighted material and STOPs recording! I saw some independent reviews online that recommended this convertor and software over several others. It installed on my Win10 system easily and it did come up immediately and allowed me to START digitizing my old 1999 family VHS tapes. Then the trouble started -- As with all old VHS, there were a few crackles, and some dead time between takes. The PowerDirector software immediately stopped recording and threw up a message that "This is copyrighted material and cannot be recorded" !!! My old home videotapes??? It seems that PD interpret any noise as a copyright audio watermark and stops recording! So unless your VHS tapes were recorded, stored, and played back in pristine conditions, don't buy this software. I was able to use the convertor on other digitizing software I had purchased previously to get my tapes digitized. 1If you are trying to record old videos from 20 years back like I am BEWARE and do your research. If you are trying to record old videos from 20 years back like I am, it thinks your videos are copywrite protected. I am telling everyone to research this before you BUY. Unfortunately I bought this, discovered the error and now see tons of reviews from the software company (Power Director 12) that is included with this product. I have yet to find something that will work. Apparently on older VHS recorded tapes, it loses the timing or something (I'm not technical on that aspect) and it thinks your materials are copy-write protected. I've also seen this product flash green screens (which is another known error) while trying to record. I can get maybe 4 minutes of recorded material and then it stops thinking my home videos are protected. If Anyone out there has software that works and does not cause this issue, please let me know. I am trying to transfer my children's home videos before they deteriorate. I am not satisfied with this product at all. 1Does Not Work At All Based on other reviews, I was reluctant to buy this but did anyway. It did not work at all. I run Windows 7 Home Premium. Followed the instructions (what there are) exactly. First, when I plugged the USB in, Windows tried to load it's own driver before the supplied CD could. Didn't matter because Windows could not find one. So I continued with the installation and got a message saying "unable to register" followed by a DLL file name. I contacted the Diamond website. After a 2 day wait, they sent me a link to an installation file on their web site to use. Same results, got the same error message. I contacted them again and got no response. I uninstalled everything and tried it 3 more times, same results. Nothing I tried worked. Thank goodness for Amazon's return policy. 1Works Once You Research Let's be clear, the instructions and software for this product are awful.However, with finessing, the device itself works very well. I am a 21 yo college student (according to my mom, I "get" technology) converting my mom's old records and VHS movies to a digital format for Christmas. This device DOES work to convert vinyls!!! I was unsure originally and ordered an audio grabber as well, but returned it as it was not necessary. One thing to keep in mind is that you have to wait for movies and records to finish, and that means waiting around 2 hours for a movie and 1 hour for vinyls. Because the original format is analog, you can't speed up the process by digitally extracting information.FOR VIDEOS:1. Don't bother with using the "power grabber" if you're just trying to convert VHS movies (not home videos). The power grabber will tell you that you can't record because of copyrights every time you try to do it. Use the EZ grabber instead. Even if you are trying to convert home movies, I would still suggest using the EZ grabber, and once you have it converted, for the love of god use a different editing software.2. If you play back the video you've just converted using Windows Media Player and there is NO AUDIO, download a different player called VLC from the internet and try playing it again to see if the audio shows up. This normally works.3. Pay attention to where you save the file, or specifically put it in a different place. The place that the software puts it calls the folder something different than the way your computer calls it.FOR VINYLS/AUDIO:1. Use the EZ Grabber, and you'll see a blue preview screen, but it still records.2. Before you start recording, change the file type options from MPEG/DVD to MP3 in the bottom corner. This way you don't have to watch a blue screen to listen to your music. 5Works, but not without issues If you're looking for something cheap, quick, and easy that works (and quality isn't your top priority), then this will work fine for you.As almost all other reviews state, the main included software, "Power Director 12," has a serious problem with false positives for copyrighted content, even on home-taped VHS tapes with store bought blank tapes. When it does this, it will stop recording video, so you will have to stop the tape, rewind the tape to where it stopped, and then start recording around the same time again, and you will be left with multiple recorded files you will need to join together somehow again later to make the full tape recording file. Kind of a pain. There is another big issue (possibly with the hardware itself and not PD12) that makes it even worse - randomly and somewhat rarely, the colors will mess up so everything looks green and purple instead of the correct colors for no reason and without warning (it's not the tape's fault, as stopping and restarting corrects the colors. I included an image of what it looks like when this happens). When this happens you have to stop the recording, at which point the colors will return to normal, rewind the tape to where it started, and start recording again, resulting in even more files for a single VHS tape you have to deal with later. I think cheap hardware is to blame for this one.I noticed the company responds with "Have you tried EZ Video Grabber which is also included?" to a lot of people having the copyright issue. Well, this brings in some more problems. The EZ software is easy to use, and does work, but limits you to only a few quality/recording profiles, all of which result in audio/video files far worse in quality (VERY noticeably worse) than VHS quality, which isn't good to being with. The highest quality option ("DVD quality") is decent, but still a little worse than the VHS raw video itself for some reason (you can see some compression artifacts, colors are worse, and everything is slightly blurred). Also, the file size with the DVD quality option of EZ Grabber is 50% more than that of a better quality Power Director 12 output file! PD12 does have great customization options for output type, bitrates, etc, so you can tune it well - IF it works.So, you have serious problems and pros/cons with either EZ Grabber or PD. Do you want to have to babysit these tapes as they record through Power Director and stop/start/join files etc randomly in order to get a decent recording? Do you want to be able to just let it go, but lose quality and have a larger file (6GB per 2 hour VHS in EZ Grabber, around 4GB in PD)?Since this piece of hardware uses some pretty standard/basic composite audio/video drivers, there shouldn't be anything stopping you from trying out other software that isn't included in this product that might work better, but I haven't been able to try any, so that is a possible option.I am trying to digitize dozens of VHS tapes of home movies with this product and I am wishing I spent a little more on something more reliable. Doing so with this product and included software has essentially become a second full time job for me just to get out VHS quality digital video files. I have to check on it constantly and be there when it finishes each tape 24/7. It's ridiculous. For some people, this should work perfectly, though, it really depends on your use case.EDIT: I was able to figure out the problem that caused the weird green coloring of the recording, and it wasn't the device's fault or PD's fault, so I need to post it here for posterity. What causes that issue is starting Skype. Skype seems to cause all sort of problems. It's probably the best practice to not mess with any software that utilizes too much video/recording/playback devices when recording, although nothing else causes problems but skype. 2Do a lot of research before making your purchase.. Definitely did not meet my expectations for the intended use of transferring Hi8 mm tapes to CD's. Did not work with my new Dell computer and ended up breaking out my old HP laptop. Got it to kinda work with a lot of cussing etc. Would record and then for no reason stop recording??? Did quit a bit of searching on the internet, called Diamond corp tech support which really wasn't worth the time or effort. He asked me maybe 3 or 4 questions at most and then said "just send it back to where ever you purchased it from" Our whole conversation was over in about 45 seconds, done. Ended up contacting Amazon and told them about my whole experience and they were very gracious about refunding my money. They sent out new replacement right away and gave me 30 days to return the first one with a return label. That was the only good thing about this purchase.So, now I've had the second one for about 3 weeks and have given up on the whole deal. Same problems. Apparently there are some very serious issues with this product. A few people seem to be able to get it to work, more or less and probably have computer skills that are way above my level of expertise, which you shouldn't have to do. I'm probably stuck with the second one and will move on. I'm a retired electrician and can usually figure things out on the computer with average skill sets. All I can say is, good luck....... 1Editing software is horrible. Due to copyright laws Editing software is horrible. Due to copyright laws, the software stops recording when ever there is a blip in playback of your VHS tapes (which in this day and age is basically unavoidable because vhs tapes are at least 20 years old). Trying to rip homemade videos is a complete nightmare, I was hoping for a plug and play type application that would record an entire viseo then let me edit it later. 1A true DIAMOND among countless USB VHS capture devices! Let me first say that I tried 'em all before this one: TOTMC, EZCAP, even the Elgato with limited (if any) results. The TOTMC was the best of those three, which actually would capture video and audio but the problem was the audio broke up a lot in the final MPEG2 using the given software (ShowBiz). Upon this, I decided it was the capture's fault and bought an EZCap (again supplied with ShowBiz). This one did the exact same thing, with even worse results. Then decided "oh, I'm not spending enough!" and sprung for the Elgato. Well, those drivers wouldn't even install on my system (Win7Pro, x64), so that was a true waste. After reading a ton of reviews, and even two pages stating 'it's YOUR fault frames are dropping and sound is cutting out, here's what YOU can do, it's NOT your capture device!' -- tried all of that and decided to try a new program (PowerDirector) with the TOTMC capture device. I got the best transfer with that program/device combo -- but now the problem was the audio was falling out of sync about 4 minutes into the captured MPEG2. Tried with an update of ShowBiz 5. Same deal. reviews. More experience accounts.I noticed that this little thing which was modestly priced was getting rave reviews pretty much across the board -- so as a last resort, before delving into a $200 capture "box" -- I decided, why not give this DIAMOND a go? The worst that can happen is I return it.Didn't happen. Doesn't have to happen.This thing captured the audio and video of my VHS tapes PERFECTLY with all the programs I used (though if you can shell out, I do recommend PowerDirector for its many features). Hands down. No issues. As simple as all the others promised.HINT: I took a cue from the reviews and downloaded the drivers from Diamond myself before actually plugging it in (and not letting Windows Update find them first -- besides "USB Composite Device" driver, which I think WU does find, though it could just as well have been in the install package on Diamond's website) DO NOT install the drivers from the software included in the box when you buy this. They are old and outdated.For those who are curious, I bought this to make DVD-resolution transfers of my VHS tapes that were either self-made, or things that are not on DVD yet. While this product (nor any video capture device) doesn't FIX your VHS tapes that do have damage, at least you get EXACTLY what you see and hear on the capture screen as it imports.Fantastic device. 5A mixed up mess of a product :-( LOL I do not even know where to begin but here goes.....There are so very many reviews of this product and they are all over the map.First a bit of background. I am 52 and own my own computer support and services company which I have run for 10 years now. People pay me to solve their problems. I solved problems at other companies before that. The reviews did not scare me. Unworkable products do. My hands-on experience with both hardware and software goes back to the late 1970's as a teenager, so again... I am not intimidated.I purchased this product to use with my JVC HR-S8000U SVHS deck and capture some tapes to hard drive.The first problem is this product does not come with a SVHS cable. I had to go dig in storage to find one. This product would not work for me without a SVHS cable. Period. I did read the other reviews and since many said that this VC500 does work with modern OS's. I am currently on Windows 10 Fall 2017 feature update edition (current version 1803 update fails to install for me). I downloaded both the full package and the latest Power Director 12 that Diamond was offering. I plugged the device in and canceled any Windows driver install attempts. I decompressed the VC500W10PD_Complete_install.ZIP file and ran the VC500.EXE file and choose to install the drivers. Done. I installed Power Director and this is when I discovered that I need the SVHS cable. I only had audio without it. Using Power Director just and many had warned will suddenly STOP capturing and say I am trying to capture protected content. I'm not sure how a 15 year old High School baseball game is protected but there you have it. Power director is worthless!!!!! So now I am working the EZGRabber software trying to make this thing work. Many new computers come with some form of Power Director or Power DVD. At an almost 800MB install footprint, I feel Power Director is bloated. I will be removing it when I am done with this project.This solution works but with limitations.- Capture is not straightforward (copyright errors)- Not everything needed is in the box (cables and software outdated)- Installation can be difficult for the uninformed or inexperienced 2DOES NOT WORK WITH WINDOWS 10 - And there is no support from Diamond software THIS PRODUCT DOES NOT WORK WITH WINDOWS 10. There is no support from the software manufacturer Diamond. Multiple inquiries with Diamond support have gone unanswered. The software repeatedly failed to install using Windows 10; it took a dozen tries before the software finally installed. The hardware drivers continuously fail to load with Windows 10. I cannot even register the software, it keeps saying that I am not the administrator. (Yes, I am the administrator.) Do not buy this product if you have Windows 10. 1
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